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Research and Development

Research and Development

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The Research and Development (R&D) Department is the driving force of innovation that supports our mission to empower local governments with cutting-edge solutions. This department unites four essential functions—Engineering, Product Strategy, Security, and Hosting—to create forward-thinking tools and services designed to help governments work better and connect with their communities more effectively.

Engineering

Builds, maintains, and evolves our innovative product portfolio to best serve our customers & their residents.

Product

Works directly with our customers, prospects and internal stakeholders to ensure we are continuing to prioritize innovative and compelling features and product health improvements to deliver market leading solutions that delight municipal customers and their residents.

Security

Ensures that security, compliance and privacy objectives are met throughout the enterprise.

Site Reliability

Ensures the scalability, reliability, and performance of our infrastructure by automating operations, optimizing system resilience, and proactively mitigating risks to deliver seamless user experiences.

 

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