Client Services

The Client Services Department is the heartbeat of our commitment to empowering local governments. Comprising two essential functions, Customer Success and Technical Support, this team ensures our customers are supported every step of the way, from implementation to long-term success. They build lasting partnerships with the governments we serve. Through proactive guidance, responsive support, and a deep understanding of local government needs, this team ensures our customers can deliver exceptional experiences to their communities.

Customer Success

Proactively ensures that clients achieve their strategic goals and maximize the value of CivicPlus' solutions, fostering satisfaction, retention, and long-term growth through exceptional customer service.

Technical Support

Prioritizes high customer satisfaction by efficiently resolving software issues, delivering comprehensive training, collecting valuable feedback, monitoring system performance, and managing escalations to ensure customer success.

Knowledge Management

Ensures a seamless and positive experience by enhancing support, improving adoption, facilitating learning, and contributing to improved customer satisfaction.

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Customer Success Manager ^NEW

Remote

The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers. This position is responsible for maintaining

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