Professional Services

The Professional Services Department transforms possibilities into reality for local governments. This team is responsible for delivering tailored implementation, content, training, and consulting services that help our customers optimize their CivicPlus solutions. With a focus on collaboration, efficiency, and excellence, Professional Services ensures that every customer journey begins with success.

Implementation

Onboards new customers, ensuring that they are comfortable navigating the key features of the product. They facilitate a smooth transition from sales to implementation, and implementation to success.

Content

Develops written, visual, and multimedia materials for marketing, education, and support.

Training

Educates customers on how to use the product effectively through demonstrations, hands-on exercises, and instructional materials. They tailor training sessions to different skill levels, troubleshoot user issues, and ensure learners can edit and use the website efficiently as a communication tool.

Consulting

Helps municipal departments analyze and optimize their website to improve functionality, user experience, and performance. They assess business goals and content to recommend improvements that enhance visibility, engagement, and conversations.

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