Enterprise Account Manager
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Location: Remote, United States
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Description
The Enterprise Account Manager serves as the direct link between CivicPlus and our top tier customers. This position will be responsible for overall relationship management as well as ensuring adoption and engagement with the CivicPlus solutions. As an Enterprise Account Manager, you will own the client experience taking client satisfaction to the next level.
The Enterprise Account Manager will work alongside of a highly driven team of CP professionals to ensure that client needs are served in an assigned region. This position requires excellent problem-solving and time-management skills and the ability to implement change.
We’re excited to hire a new Enterprise Account Manager who can:
- Clearly and succinctly communicate the company’s value proposition
- Manage sales and sales related questions
- Respond to correspondence from clients in timely manner
- Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager.
- Manages complex, challenging and/or largest customers within assigned region
- May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
- Works to improve overall customer satisfaction in assigned customer accounts.
- Perform other duties as assigned
There is no perfect candidate, but we are looking for:
- Strong persuasive, analytical and interpersonal skills
- Strong and consistent phone presence
- Team Player
- Focused on personal development and the development of others
- Customer-focused and anticipate client needs and concerns
- Ability to prioritize multiple task / deadlines
- Must have strong written and oral communication skills
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation and Benefits:
- Estimated Salary Range: $70,300 to $101,300 annually, The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Potential Variable Pay- Based on set quotas
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
What is our hiring process?
- Introductory Call with a member of our Talent Acquisition team.
- First Interview with the Hiring Manager
- Second Interview- Panel Interview with up to 4 CivicPlus Team Members
- Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
- Offer
Please note that the specifics of this process may vary based on the position you're applying for.
About CivicPlus:
CivicPlus® is a SaaS technology company dedicated to powering government operations and empowering positive experiences for residents. Our solutions form The Modern Civic Experience Platform, trusted by over 10,000 customers and used daily by 340 million people across the U.S. and Canada.
We strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
Recognized as a Great Place to Work in 2024, our remote-first culture fosters flexibility and collaboration among our 850+ professionals. Our core values—balanced, impactful, team player, trustworthy, and innovative—guide our daily operations and interactions, helping us achieve business goals and create a positive work environment.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
Employment Practices
- CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
- Upon receiving an offer of employment, candidates must complete required pre-employment background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
- We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.
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