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Implementation Consultant

Location: Remote, United States
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Description

The Implementation Consultant I is responsible for the management and oversight of customer projects, to include coordination of efforts between the customer and applicable CivicPlus departments must be able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget. The Implementation Consultant I own the "customer experience" and is responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects.
 
We’re excited to hire a new Implementation Consultant who can:
 
  • Maintains a minimum 95%+ average Client Satisfaction
  • Ability to move project forward and meeting original timeline expectations a minimum of 80% of the time
  • Ability to manage small to medium sized product specific contracts
  • Ability to perform or coordinate any add-ons as necessary per individual product
  • Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively
  • Participates in product improvement/review initiatives
  • Understands at a high-level how CivicPlus products work together
  • Able to travel and efficiently across a large geographic territory
There is no perfect candidate, but we are looking for:
 
  • Minimum of 1 years experience as an Implementation Consultant or applicable position
  • Master of core product solution
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
 
 We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.
 
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
Compensation and Benefits:
 
  • Estimated Salary Range: $54,100 to $75,700 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
  • Potential Variable Pay- Based on set goals.
  • Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
What is our hiring process?
  • Introductory Call with a member of our Talent Acquisition team.
  • First Interview with the Hiring Manager
  • Second Interview- Panel Interview with up to 4 CivicPlus Team Members
    • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
  • Offer
Please note that the specifics of this process may vary based on the position you're applying for.
 
About CivicPlus:
 
CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone.
 
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
 
Employment Practices
 
  • CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
  • Upon receiving an offer of employment, candidates must complete required pre-employment background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
  • We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.
 
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