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Implementation Consultant

Location: Remote, United States
Date Posted:

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As the Implementation Consultant, you will work hand-in-hand with our clients, as well as the rest of the implementation team, to ensure a successful implementation process and a satisfied client experience.  In this role, you will need to establish immediate rapport, quickly understand the scope of each project and the client’s needs, and tactfully address challenges and concerns when they arise. Additionally, you will ensure the client understands and utilizes the software to maximize productivity and ultimately their satisfaction.
We’re excited to hire a new Implementation Consultant who can:
  • Serve as the face of CivicPlus to our clients from project kick-off to final launch of the software
  • Work with the CivicPlus internal and client implementation project teams to design project scope, business requirements and implementation timeline
  • Driving business process discussions and business requirements
  • Identifying gaps between requirements and standard system functionality
  • Assist in configuring and test the software to meet the defined project scope and client business requirements
  • Anticipate and mitigate project risks and issues, confidently address all challenges, and escalate to appropriate parties when necessary
  • Conduct virtual and onsite training and consultations as well as subject matter expertise that improve our client’s business processes 
  • Deliver extraordinary service that results in a referenceable client
There is no perfect candidate, but we are looking for:
  • Demonstrated experience with project management and software implementation methodologies, with a preference in the Permitting & Licensing industry
  • Demonstrated experience translating customer business requirements into workable business solutions
  • Customer relationship acumen 
  • Experience with problem solving and troubleshooting skills
  • Ability to travel up to 30%
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation and Benefits:
  • Estimated Salary Range: $54,100 to $75,700  annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
  • Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
What is our hiring process?
  • Introductory Call with a member of our Talent Acquisition team.
  • First Interview with the Hiring Manager
  • Second Interview- Panel Interview with up to 4 CivicPlus Team Members
    • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
  • Offer
Please note that the specifics of this process may vary based on the position you're applying for.
About CivicPlus:
CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
Employment Practices
  • CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
  • Upon receiving an offer of employment, candidates must complete required pre-employment background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
  • We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.
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