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Technical Integrations Consultant

Location: Remote, United States
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Description

The Technical Integrations Consultant Payments Systems role is accountable for client support and implementation of the CivicPlus Platform utility application, CP Pay. This role will require customer facing guidance and consultation on payment gateway and configurations during implementation of CivicPlus products as assigned. This role is also responsible for advising on payment terminal hardware and configuring CivicPlus systems to meet the customer desired outcomes. In addition, this roll will be expected to troubleshoot client setups, act as the first escalation point to support, liaise with payment gateway vendors, consult with clients by matching functionality to client needs, and play a vital role owning communication and collaboration between teams and the Product Engineering and Strategy teams.
Your Impact:
  • Serve as primary point of contact and resource for CP Pay implementations. To include client calls for project setup tasks
  • Act as an escalation point for all CP Pay / Payments integrations support tickets
  • Establish and maintain a deep understanding of CivicPlus software and client services offerings
  • Consult with clients to match system settings and gateway functionality to payment needs
  • Partner with internal teams to ensure line items and invoicing for customer configurations are charged correctly based on setup
  • Create and assist in maintaining documentation for client facing help center and internal education
  • Troubleshoot integration configurations using test applications, XML, JSON, SQL queries and server logs. This role will also need to review API documentation and make recommendations for corrections to product defects
  • Guide clients through testing their setup to ensure proper configuration
  • Provide client support until activation and completion of the project competencies
There is no perfect candidate, but we are looking for:
  • Critical thinker with proven success in providing solutions to solve business issues
  • Self-motivated, high energy, results oriented contributor who thrives in a fast-paced setting
  • Detailoriented approach to problem solving with strong critical thinking skills
  • Extremely organized with strong time management and prioritization skills
  • Attention to accuracy and detail in all contributions including written and spoken communications
  • Ability to build rapport and relationships quickly and develop trust with others
  • Ability to listen, understand, anticipate client needs
  • Able to multi-task and deal with shifting priorities
  • Demonstrated aptitude for constantly learning new technologies
Preferred Qualifications
  • 3 years of JSON, XML, and SQL experience
  • 3 years intechnicalIntegrations role preferred
  • Detailed Troubleshooting Experience Preferred
  • Knowledge ofCivicPlusPayis highly valued
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please dont hesitate to apply even if you dont meet 100% of the listed requirements!
We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, wed love to hear from you.
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation and Benefits:
  • Estimated Salary Range: $61,700-87,600 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
  • Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
What is our hiring process?
  • Introductory Call with a member of our Talent Acquisition team.
  • First Interview with the Hiring Manager
  • Second Interview- Panel Interview with up to 4 CivicPlus Team Members
    • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
  • Offer
Please note that the specifics of this process may vary based on the position you're applying for.
About CivicPlus:
CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
Employment Practices
  • CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
  • Upon receiving an offer of employment, candidates must complete required pre-employment background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
  • We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.
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