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Project Manager I

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Location: Remote, United States
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Description

The Project Manager is responsible for managing the execution of implementation projects and coordinating efforts for client and applicable CivicPlus departments - Creative Services, Content Development, Client Support, Training/Consulting, and Product Engineering. Must demonstrate ability to outline and manage project scope; establish and adhere to project timeline; direct internal resources to meet objective goals for project hours and budget. PM I is responsible for successful delivery of assigned projects on time, within estimated project hours and high customer satisfaction. 
 
We’re excited to hire a new Project Manager who can: 
  • Facilitation of virtual client-facing project communication, meetings, and engagements.
  • Effectively communicates relevant project information to team members and/or clients via written or verbal communication.
  • Identify, assess and manage risks and change control procedures.
  • Ensure project quality, schedule, budgets and deliverables meet agreed upon expectations. 
  • Identifies business development and "add-on" sales opportunities as they relate to a specific project or customer question and sells to client as appropriate.
There is no perfect candidate, but we are looking for: 
  • Must have strong experience and can adopt various productivity, project and collaboration tools, e.g. Microsoft Project, Visio, Office and SharePoint.  
  • Experience working cross-functionally between teams to solve problems and implement solutions.  
  • Understanding of local government entities, organization, and practices.
  • 2+ years’ customer service experience preferred. 
*If you don’t tick every box above, we still encourage you to apply. We're building a diverse team whose skills balance and complement one another.  
 
 We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you. 
 
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 
What is our hiring process? 
  • Introductory Call with a member of our Talent Acquisition team.
  • First Interview with the Hiring Manager
  • Second Interview- Panel Interview with up to 4 CivicPlus Team Members
    • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
  • Offer
Please note that the specifics of this process may vary based on the position you're applying for. 
 
About CivicPlus: 
 
CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone. 
 
Employment Practices 
  • CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
  • Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
  • We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have. 
 
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